Frequently Asked Questions
What payment methods can I use with my order?
Is it safe to purchase items on luxnecklace.com?
When will I be charged?
What shipping methods are available, and how much does shipping cost?
Do you ship internationally?
How can I track my order?
How long will it take to get my order?
How do I change my address once an order has been placed?
Returns and Exchanges
What conditions need to be fulfilled to return an item?
- The return request must be initiated within 30 days from the date on which the goods were delivered.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
How do I return an item?
Follow these steps to return an item:
Step1: Initiate a return/exchange: when you return or exchange the goods, please E-mail us at [email protected] and let us know your order number. Our customer service staff will determine the eligibility for your return/exchange request.
Step2: Ship the item back: once your request is approved, an email with return address and instructions will be sent to you. Please initiate the return/exchange within 7 days after receiving the email. General return address: Kindly notes: When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
Step3: Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. For general return, customers should be responsible for the return postage and replacement postage fees. Lux necklace does not refund any shipping fees.
How long does a refund take to process?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.
If you haven't received the refund within 3-5 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected]
Do you offer exchanges?
How to get a coupon code?
How to use a coupon code?
- If you have not registered, please go to your subscribed mailbox to find the coupon code and copy it. Then, go to the shopping cart page, paste the code in the discount bar and click Apply.
- If you already have a LUXNECKLACE account, simply log in. You can easily select the coupon codes in your account when you click the discount bar at your shopping cart.
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: [email protected]