We offer a one year warranty on all our jewelry against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Luxnecklace representative.
The customer will be responsible for any shipping charges related to a warranty repair.
We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
We will not be responsible for lost or stolen items.
Repair service instructions
Step 1: Initiate repair
Contact us at [email protected] and tell our customer service representative the item(s) you want to repair.
Step 2: Receive repair notification email
After you initiate the repair, you will receive an email titled “Notification of Your Repair Progress from Luxnecklace” within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.